Privacy Policy

1. Roles and scope

Each licensed childcare center that uses Cubaroo is responsible for the personal information it collects about children, parents, guardians, and staff. The center is the data controller for that information. Ravel Technologies Ltd. provides the software platform and acts as a service provider processing data on the center's instructions.

This policy applies to the Cubaroo website, sign-in pages, and application when accessed by center administrators, staff, and approved parent or guardian accounts.

2. Information we process

Depending on how a center uses the service, the platform may store:

• Account details for directors, staff, and parents (name, email, phone, role).
• Child enrollment records, classroom assignments, attendance, and pickup authorization.
• Daily reports, activity logs, photos, and messages shared between staff and families.
• Billing records, tuition plans, invoices, and payment status entered by the center.
• Documents, certifications, waitlist entries, and compliance-related records uploaded or entered by authorized users.
• Technical logs such as sign-in times, IP address, browser type, and error diagnostics needed to operate and secure the service.

3. How information is used

We use information to:

• Provide, maintain, and support the Cubaroo application for authorized users.
• Authenticate users, enforce role-based access, and keep each center's data isolated.
• Send service-related email such as password resets and notifications configured by the center.
• Monitor performance, prevent abuse, and address security or operational issues.
• Meet legal obligations and respond to valid requests where required by law.

We do not sell personal information. We do not use child or family data for unrelated advertising.

4. Sharing and subprocessors

We may share limited information with infrastructure and service providers that help us host, secure, email, or support the platform. Those providers may process data only to deliver their services to us and are required to protect it appropriately.

Centers may export or disclose information to regulators, insurers, or other parties as required for childcare licensing, safety, or legal compliance. Those disclosures are made by the center, not by us, except where we are legally compelled to respond directly.

5. Retention and deletion

Data is retained while a center maintains an active workspace and as needed for backup, audit, billing, or legal requirements. When a center stops using the service, we will delete or return center data according to our agreement with that center and applicable law, subject to reasonable backup retention periods.

6. Security

We apply administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No online system is completely secure. Centers should use strong passwords, limit staff access appropriately, and notify us promptly if they suspect unauthorized account activity.

7. Children's information

Cubaroo is used by licensed childcare programs to manage information about enrolled children. Child records are entered and controlled by the center. Parents and guardians should direct questions about a child's record to their center. If you believe a child's information was submitted to us without appropriate authorization, contact us at info@rvt3d.com.

8. Your rights

Depending on your location, you may have rights to access, correct, or request deletion of personal information we hold about you as a user of the platform. Requests relating to a child's enrollment record should generally be directed to the childcare center first. You may also contact us and we will assist or refer the request as appropriate.

9. International processing

Information may be stored and processed in Canada or other locations where we or our service providers operate. We take steps designed to ensure an appropriate level of protection regardless of where data is processed.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the service after an update means you accept the revised policy.

11. Contact

Privacy questions or requests may be sent to info@rvt3d.com.